Scope and responsibility
This Privacy Policy explains how Polinth Software Trading L.L.C. processes personal data when you visit HalaCX, create an account, request a demonstration, use our voice-agent services, or communicate with us.
When a business uses HalaCX to handle its customer calls, that business normally determines why the call data is processed. Polinth processes that data on its instructions. The business should provide its callers with any notices and choices required by applicable law.
Data we collect
Depending on how you use HalaCX, we may collect:
- Account and business information, including your name, work email, company and login details.
- Call information, including phone numbers, timestamps, duration, recordings, transcripts, summaries and actions taken during a call.
- Configuration and knowledge-base content that you upload or connect to the service.
- Technical information, including device, browser, IP address, logs and security events.
- Commercial and support records, including subscription, billing and correspondence details.
How we use data
We use personal data to provide and secure HalaCX, connect and route calls, generate transcripts and summaries, perform requested workflow actions, support users, process payments, diagnose service issues and meet legal obligations.
We may also use limited account and usage information to improve the service and communicate about relevant HalaCX features. We do not sell personal data.
Voice calls and AI
HalaCX converts audio into text and generates responses so an AI voice agent can conduct a conversation. A customer may enable recording, transcription, analytics or integrations. Availability and use of these features must comply with the laws that apply to the customer, caller and call location.
Customers are responsible for configuring appropriate greetings, AI disclosures, recording notices, consent flows and escalation rules.
Retention and security
We retain personal data for as long as needed to provide the service, fulfil the purposes described here, comply with legal duties and resolve disputes. Retention can vary by data type, account settings and contractual requirements.
We use technical and organisational safeguards designed to protect data, including access controls, encryption in transit, logging and restricted production access. No service can guarantee absolute security.
Your choices and rights
Depending on applicable law, you may ask to access, correct, delete, restrict or receive a copy of your personal data, or object to certain processing. You may also withdraw consent where processing relies on consent.
Email privacy@polinth.com to submit a request. We may need to verify your identity. If your data was collected by a HalaCX customer during a call, contact that business first so it can handle your request as the responsible organisation.
Updates and contact
We may update this policy as HalaCX, our providers or legal requirements change. We will post the revised version here and update its effective date. Material changes may also be communicated through the service or by email.
Questions or privacy requests can be sent to privacy@polinth.com. HalaCX is operated by Polinth Software Trading L.L.C. in Dubai, United Arab Emirates.